Terms of service
Terms of Service
These terms explain the conditions for using the Full Leaf Tea Company website and purchasing from our store. Our shipping, payment, and return policies provide additional details about your order.
Your Order Details
Place orders only if you have legal capacity to make the purchase. Check that your chosen items, quantities, contact details, and delivery information are correct before submitting an order.
An order confirmation is provided after checkout. Availability can change, and listings may occasionally contain errors. If we cannot supply an item as ordered, we will contact you about a resolution or refund. We will not charge a higher price or send a substitute without your agreement. Colors shown on a screen may differ slightly from the product's appearance.
What You Pay
We price and settle orders in USD. No sales tax is collected at checkout for any product. The final payable total is disclosed before you confirm the order. Standard shipping to eligible addresses is free, and there are no handling, payment-processing, or cash-on-delivery fees.
At checkout, you can pay online with Visa, Mastercard, or American Express, or select cash on delivery. For payment on delivery, the carrier collects the stated total in cash or by card. Refer to our Payment Policy for payment and refund arrangements.
Fulfillment and Aftercare
Orders are fulfilled from the United States for eligible addresses across all 50 states. We allow 1 business day for handling and an estimated 3-5 business days for transit. Check our Shipping Policy for excluded addresses, working days, and the daily order cutoff.
Contact us before shipment if you wish to cancel. We return any online payment to the original payment method; there is nothing to refund on an unpaid cash-on-delivery order. After dispatch, our return process applies.
All products are covered by a 30-calendar-day return request window starting at delivery. Returns and exchanges are free when the applicable conditions are met, with no restocking fee. We complete inspection and issue an approved return refund within a combined maximum of 10 business days after receiving the return. Financial institution posting time is separate. Read our Returns and Refunds Policy for the full procedure and condition requirements.
Responsible Website Use
Use the website lawfully. Attempts to disrupt its operation, access restricted systems, or misuse another person's information are not permitted. Protected store content remains subject to the relevant owner's intellectual property rights; permission or another lawful basis is required for reuse.
Changes and Legal Rights
We may update these terms for future use and purchases. Changes do not remove rights relating to orders already placed. Nothing in these terms limits a consumer right or remedy that cannot lawfully be limited.
Questions About These Terms
Full Leaf Tea Company
Email: metz723@gmail.com
Telephone: +1 800-635-2471
Address: 476 Teakwood Dr, Eagle Point OR 97524, United States
Our support schedule is Monday through Saturday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. public holidays. Responses take 1-2 business days, measured using this schedule.